The DomSoDope Standard
Policies & FAQ
Your experience matters. To ensure every appointment reflects the care, consistency, and intention that define DomSoDope, please take a moment to review the policies and expectations below before booking. By booking with DomSoDope, you acknowledge that you have read, understand, and agree to these policies.
tWhich appointment should I book?
Please select the booking option that accurately reflects your client status: New Client or Returning Client.
Is a deposit required?
Yes. A non-refundable deposit is required to secure your appointment and is applied toward your final service total.
How can I reschedule my appointment?
To reschedule, you may do so online, the mobile app, or text Dom with your current appointment date and your preferred new date. Your deposit may be transferred once when your new appointment is booked within the same calendar month.
When is the deposit eligible for a refund?
If Dom cancels and your appointment cannot be rescheduled within the same calendar month, your deposit will be refunded.
Can I text Dom to book?
Online booking is the preferred way to schedule. If you have a specific service request or question, you’re welcome to text Dom for assistance. Please use texting for specific needs rather than routine appointment booking.
What if I don’t see an opening on the calendar?
You may text Dom about openings during the current week that may not be reflected on the online calendar.
Payment
Which payment methods can I use?
You can pay by cash, credit or debit card, Zelle, or Cash App.
When is payment due?
Your remaining balance is due at the end of your service. Your booking deposit is deducted from your final total.
How is my service total determined?
Services are priced according to the applicable hourly rate listed for the service. Personalized products or materials needed for your service may be added to your total.
Why is a card kept on file?
A card may be securely kept on file for certain business purposes and for your convenience when applicable. Your card will only be charged for fees authorized by these policies.
Which payment methods can I use?
You can pay by cash, credit or debit card, Zelle, or Cash App.
When is payment due?
Your remaining balance is due at the end of your service. Your booking deposit is deducted from your final total.
How is my service total determined?
Services are priced according to the applicable hourly rate listed for the service. Personalized products or materials needed for your service may be added to your total.
Why is a card kept on file?
A card may be securely kept on file for certain business purposes and for your convenience when applicable. Your card will only be charged for fees authorized by these policies.
Attendance & Cancellations
How much notice do I need to give to cancel or reschedule?
Please communicate cancellations or rescheduling requests at least 24 hours before your appointment. You may cancel or reschedule online, the mobile app, or text Dom for specific requests.
What happens if I’m running late?
You have a 30-minute grace period. After 30 minutes, if Dom is still able to complete your service, a $15 late fee will apply. If there isn’t enough time to complete your service, you may need to reschedule.
What happens if Dom is running behind?
Dom will communicate with you if she is running behind. If the delay reaches 30 minutes or more, you’ll receive $15 off your service if you choose to continue with your appointment.
What happens if I cancel the same day or don’t show?
Same-day cancellations and no-shows are subject to a 50% service charge, which must be paid before booking another appointment. Your first occurrence will be handled with understanding and without the charge. Emergencies happen—communication matters.
What if I have an emergency?
Please communicate with Dom as soon as possible. Emergencies happen, and honest communication allows the situation to be handled with understanding and discretion.
What if Dom has to cancel the same day?
Same-day cancellations by Dom would only occur due to an emergency. If this happens, you may choose between 50% off your rescheduled service or a refund of your deposit.
Preparing for Your Appointment
How should I prepare my hair?
Previous styles should be taken down before your appointment unless otherwise communicated with Dom or a Take-Down Service is included with the service booked. Your hair should arrive shampoo-ready, free of mats and excessive tangling.
A light detangling is included as part of preparation before shampooing. Extensive detangling may require additional time and/or a fee. If there isn’t enough time to accommodate the additional preparation, your appointment may need to be rescheduled.
Is shampoo and deep conditioning included?
Yes. Shampoo and deep conditioning are included with all services.
What if I need extension hair?
Dom does not keep extension hair on hand, so any hair or materials needed for your service must be communicated in advance. You may provide your own hair, or Dom can assist with purchasing what is needed.
How are service recommendations made?
Recommendations are made based on your hair, your goals, and what is realistic for you to maintain. Whether we’re discussing extensions, color, or a particular style, Dom will recommend what she believes best supports the health of your hair and your overall haircare plan.
What should I communicate before my appointment?
Please communicate any scalp concerns, skin conditions, sensitivities, special needs, or anything else that may affect your service before your appointment.
Guests & Accommodations
Can I bring a guest?
Appointments are reserved for the scheduled client, so additional guests are not permitted unless an exception has been approved in advance.
A parent or guardian may accompany a client who is 18 years or younger.
Accommodations may be made for dual appointments or other communicated needs. Please discuss any accommodations with Dom before your appointment.
Service Concerns & Adjustments
What if I’m uncomfortable or want something changed?
Please speak up. Communicate any concerns, discomfort, or desired changes while you’re still in the chair so we can address them together.
What if I notice an issue after I leave?
Please reach out to Dom rather than trying to resolve the issue on your own. Whether the concern is related to the service or something that occurred afterward, communication allows Dom to assess the situation and determine the best next step.
If an adjustment is needed before your next scheduled appointment, Dom will work with you when possible. Additional fees may apply depending on the circumstance.
Are services refundable?
Services are non-refundable once completed and payment has been rendered.
What is my responsibility after my service?
You are responsible for following the aftercare and maintenance instructions provided for your service. Toward the end of your appointment, Dom will discuss your recommended follow-up and care plan with you. When prompted, please schedule your next appointment at that time to help you remain on track with your haircare plan.
There is no deposit required when scheduling your next appointment during your visit, unless a previous cancellation policy violation applies. If you choose to book online instead, the applicable booking requirements will apply.
Your Haircare Journey
Why are photos and videos taken during my appointments?
Photos and videos are part of the DomSoDope haircare experience and help document your hair’s progress over time. They allow both you and Dom to look back on your journey and track your results.
Select photos and videos may also be shared on the DomSoDope website, social media, or other platforms for educational, inspirational, or promotional purposes.
Can I request that my face not be shown?
Absolutely. You may request that your face not be shown publicly. Any personal information visible on phone screens, computers, documents, or similar items will also be blurred or concealed before content is shared publicly.
Pricing & Service Information
Is there special pricing for children?
DomSoDope does not typically offer separate children’s pricing. Services are priced according to the service selected and its applicable hourly rate.
Children should be able to remain comfortable and cooperative throughout their appointment and follow reasonable studio expectations in order to be serviced.
How are service prices determined?
Each service has its own hourly rate. An estimated total is provided based on the average amount of time the service typically takes. Special accommodations or additional time may affect the final total.
Why might my total be different from my previous appointment?
Your total may vary from one appointment to the next because each service has its own rate and the amount of time needed can vary. Changes to your service or special accommodations may also affect the final total.
What can I expect regarding my service total?
An estimated total will be provided during booking based on the average time the selected service takes. Because services are billed according to time, your final total may vary based on the actual time needed and any special accommodations.